FREE SHIPPING!
Orders $99.99-$249.99 Qualify for free Shipping. Orders $250.00 and above are considered oversized packages. Shipping Cost for oversized packages will be determined by weight.

How much is shipping and Handling?

 

 

 

 Shipping Cost varies.$2.49-5.50 Domestic U.S.P.S Mail. Within the U.S and its territories. Maximum Shipping Cost is $5.50.

 

 $15.00 International Shipping. Worldwide.See Notice Below!

 

Free shipping charges on U.S orders over $99.99 or more. Not Including Tax or shipping cost.

Free shipping charges on International orders $149.99 or more.Not Including Tax or shipping cost.

 

Note under no circumstance will shipping cost be refunded.
If items are returned from an order that qualified for free shipping,shipping cost will be
applied to that order if it brings the total amount (After returns) below the free shipping threshhold. Returned orders with that qualified for free shipping will be charged for any applicable shipping and handling cost.

 


When Will my package ship?

We try our best to get all packages out within 24-48 hours however on occasion we may go into 72 hour shipping period due to high volume.

 

All domestic orders ( U.S ) will get a tracking number by email.

We use address verification. If we cannot verify your address this may cause delays in shipping your order.

 

All International orders will get proof of shipment.(No tracking available) If you need tracking added on to your order please contact us first as the cost will increase.


How do I add to my order?

Send us a message through our contact us form. If your package has not been shipped you can place another order.

We will combine the orders and refund the shipping charges on the second order. Make sure you have approval before doing so.

 


Notice to International customers!  We cannot be held responsible for customs clearance in your country. We are not responsible for loss of packages due to customs seizures or refusal of shipment into your country. If your package is returned to us for failure of entry we will gladly refund your order less any shipping cost. You assume  all cost if package is destroyed by your countries custom agency.

You are responsible for any applicable duty costs.

Tracking not available for International order but you will receive proof of shipment from the U.S.P.S.

 

Shipping times vary by country. Ships to most within 7-10 days but may take as long as 2-3 weeks depending on your country.

 
 
 

Returns
 

We offer a 14 day return on new/unused items and a

90 Day warranty on most items.


Q.How do I return a defective item?

A.Easy. Simply call us at 716-877-8273 10:00am To 7pm EST Monday thru Saturday for an RMA #
All rerturns or defects must have an RMA # .


Batteries-  90 Day Limited waranty

Please note all purchases made at one of our Official Distributor Retail Locations or online store must be returned to them.
Smoovcigs does not regulate Official Distributors return policy.Return Policy and warranty may vary from one Distributor to another.
Smoovicgs will only warranty or return new/unused items that were purchased at smoovcigs.com.

Q. What is not covered under warranty?
 

Here are some of the reason we WILL NOT warranty a battery.

-Cartomizer was overfilled and liquid entered the Battery.

-Battery was immersed in water or any other liquid

-Battery shows signs of abuse or extreme wear and tear.

-SmooV Logo is not present or visible on the battery.

-Dropped or broken due to falling , sitting on while in pocket or other signs of neglect will not be covered


PCC  and Charger Adapters-90 Day Limited waranty

 

All PCC and usb Chargers are covered by manufacturer defects.

 

-Prodcuts may not show signs of abuse or extreme use.

-Items immersed in water are not covered.

-Items dropped or broken due to falling , sitting on while in pocket or other signs of neglect will not be covered.

-All PCC and Charger Adpaters must have the SmooV Logo present.(Where Applicable)


Cartridges

 

Cartridges are considered consumables and are not covered by warranty.

 

For sanitary and health reasons we can not accept returns of any kind on used or opened packs of cartridges.